# Freshdesk

> Ticketing and helpdesk software

Freshworks' helpdesk for managing tickets across email, chat and phone, with automation, knowledge base and AI assistance.

- Vendor: Freshdesk
- Category: helpdesk-software
- Canonical page: https://launch500.com/products/freshdesk
- Free tier: no
- Self-hostable: not verified by us
- SOC 2 report sighted: not verified by us
- EU data residency: not verified by us

## Crash Test result

Not tested yet. There is no score and we do not imply one.

## Verified user reviews

Too few verified reviews to publish a score.

## Pricing

Captured from the vendor's own pricing page on 2026-09-28.

| Plan       | Platform fee | Per seat | Min seats | Included                                                                             | Overage |
| ---------- | ------------ | -------- | --------- | ------------------------------------------------------------------------------------ | ------- |
| Growth     | -            | $19      | -         | Freddy AI agent with first 500 sessions, ticketing, customer portal, analytics       | -       |
| Pro        | -            | $55      | -         | Multilingual helpdesk, custom dashboards, intelligent routing, multiple SLA policies | -       |
| Enterprise | -            | $89      | -         | Freddy AI Insights, skill based routing, sandbox, audit logs, IP whitelisting        | -       |

| Team size | Monthly platform cost | Plan   |
| --------- | --------------------- | ------ |
| 5 seats   | $95                   | Growth |
| 25 seats  | $475                  | Growth |
| 100 seats | $1,900                | Growth |

Full receipt and change history: https://launch500.com/pricing/freshdesk

## Verified capabilities

| Capability                          | Status |
| ----------------------------------- | ------ |
| Channels supported                  | -      |
| Collision detection                 | -      |
| SLA rules and escalation            | -      |
| Publishes its 'resolved' definition | -      |
| Verified hard delete                | -      |
| Free light agents                   | -      |

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