# Help Scout

> Friendly shared inbox and help centre

A customer support platform with a shared inbox, help centre, live chat and AI features, focused on a personal support experience.

- Vendor: Help Scout
- Category: helpdesk-software
- Canonical page: https://launch500.com/products/help-scout
- Free tier: no
- Self-hostable: not verified by us
- SOC 2 report sighted: not verified by us
- EU data residency: not verified by us

## Crash Test result

Not tested yet. There is no score and we do not imply one.

## Verified user reviews

Too few verified reviews to publish a score.

## Pricing

Captured from the vendor's own pricing page on 2026-09-28.

| Plan     | Platform fee | Per seat | Min seats | Included                                                                                            | Overage |
| -------- | ------------ | -------- | --------- | --------------------------------------------------------------------------------------------------- | ------- |
| Free     | -            | $0       | -         | 1 inbox and 1 docs site                                                                             | -       |
| Standard | -            | $25      | -         | Multiple inboxes, live chat and SMS, one basic SLA policy. Monthly price $30.                       | -       |
| Plus     | -            | $45      | -         | Advanced workflows, two advanced SLA policies, round robin routing. Monthly price $54.              | -       |
| Pro      | -            | $75      | -         | Unlimited workflows and SLA policies, SSO and SAML, HIPAA, up to 50 light users. Monthly price $90. | -       |

| Team size | Monthly platform cost | Plan |
| --------- | --------------------- | ---- |
| 5 seats   | $0                    | Free |
| 25 seats  | $0                    | Free |
| 100 seats | $0                    | Free |

Full receipt and change history: https://launch500.com/pricing/help-scout

## Verified capabilities

| Capability                          | Status |
| ----------------------------------- | ------ |
| Channels supported                  | -      |
| Collision detection                 | -      |
| SLA rules and escalation            | -      |
| Publishes its 'resolved' definition | -      |
| Verified hard delete                | -      |
| Free light agents                   | -      |

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