# Intercom

> AI-first customer service

A customer service platform built around messaging, a help centre and Fin, its AI agent that answers customer questions.

- Vendor: Intercom
- Category: helpdesk-software
- Canonical page: https://launch500.com/products/intercom
- Free tier: no
- Self-hostable: not verified by us
- SOC 2 report sighted: not verified by us
- EU data residency: not verified by us

## Crash Test result

Not tested yet. There is no score and we do not imply one.

## Verified user reviews

Too few verified reviews to publish a score.

## Pricing

No pricing capture on file yet.

## Verified capabilities

| Capability                          | Status |
| ----------------------------------- | ------ |
| Channels supported                  | -      |
| Collision detection                 | -      |
| SLA rules and escalation            | -      |
| Publishes its 'resolved' definition | -      |
| Verified hard delete                | -      |
| Free light agents                   | -      |

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Launch500 independently tests SaaS and business software. We are funded by listings and Crash Tests. Money cannot buy a score, a review removal, a place on the annual Launch500 list, or a ranking position: https://launch500.com/trust/how-we-make-money