# Zendesk

> Customer service platform

A customer service suite with ticketing, messaging, help centre, voice and AI agents, used by businesses of all sizes.

- Vendor: Zendesk
- Category: helpdesk-software
- Canonical page: https://launch500.com/products/zendesk
- Free tier: no
- Self-hostable: not verified by us
- SOC 2 report sighted: not verified by us
- EU data residency: not verified by us

## Crash Test result

Not tested yet. There is no score and we do not imply one.

## Verified user reviews

Too few verified reviews to publish a score.

## Pricing

Captured from the vendor's own pricing page on 2026-09-28.

| Plan                       | Platform fee | Per seat    | Min seats | Included                                                                           | Overage |
| -------------------------- | ------------ | ----------- | --------- | ---------------------------------------------------------------------------------- | ------- |
| Support Team               | -            | $19         | -         | Email and ticketing, routing, prebuilt dashboards, automations and triggers        | -       |
| Suite Team                 | -            | $55         | -         | AI agents, knowledge base, omnichannel routing, messaging and live chat, telephony | -       |
| Suite Professional         | -            | $115        | -         | Admin Copilot, App Builder, skills based routing, IVR phone tree                   | -       |
| Suite Enterprise + Copilot | -            | sales-gated | -         | Sales-gated. Intelligent Triage, sandbox, custom agent roles.                      | -       |

| Team size | Monthly platform cost | Plan         |
| --------- | --------------------- | ------------ |
| 5 seats   | $95                   | Support Team |
| 25 seats  | $475                  | Support Team |
| 100 seats | $1,900                | Support Team |

Full receipt and change history: https://launch500.com/pricing/zendesk

## Verified capabilities

| Capability                          | Status |
| ----------------------------------- | ------ |
| Channels supported                  | -      |
| Collision detection                 | -      |
| SLA rules and escalation            | -      |
| Publishes its 'resolved' definition | -      |
| Verified hard delete                | -      |
| Free light agents                   | -      |

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