Crew members who would recommend it. A count, not a score.
Freshworks' helpdesk for managing tickets across email, chat and phone, with automation, knowledge base and AI assistance.
Not earned yet
Freshdesk is not Launch500 Tested
The seal needs all four of these. It cannot be bought, and we cannot grant it early. Each line is computed from data published on this page.
- Crash-testedNot on the bench yet
- Passed the benchNo result yet
- Enough verified reviewsFewer than four weighted reviews
- Users say it holds upNo published score
Crash Test · our own hands-on result
Not tested yet
Verified reviews · people who pay for it
Scheduled for the bench
When we test Freshdesk it will face the same 4 scenarios as everything else in helpdesk and customer support ticketing software, and the report will name whoever ran it.
Added to the directory by us. This product has not launched on Launch500.
0 reviews · newest first
What verified users say
No reviews yet
2 of 7 marks earned
Next: Claimed. Verify by email at the domain, a DNS record, or your identity provider.
- Listed
- Claimed
- Price on file
- Reviewed
- Crash-tested
- In contention
- Launch500 selected
Verified capabilities
Only facts we confirmed ourselves. Where the honest answer is a sentence rather than a tick, we write the sentence, safety-relevant features may not be recorded as a plain yes.
- Channels supported
- undefined
- Collision detection
- undefined
- SLA rules and escalation
- undefined
- Publishes its 'resolved' definition
- undefined
- Verified hard delete
- undefined
- Free light agents
- undefined
- SOC 2
- Not checked by us
- EU data residency
- Not checked by us
Pricing receipt
Every number here comes from a dated capture of the vendor’s own pricing page.
- 5 seats
- £95
- 25 seats
- £475
- 100 seats
- £1,900
Growth
Growth
Growth
Where people go instead
